A mum was “shocked” to be charged £47 for two bags of pick and mix from a sweet shop company at a Winter Wonderland event.
Rhiannon Brown’s two children put 1.6kg of sweets in their bags altogether at Great British Fudge Company stall at the Cardiff Winter Wonderland. The family reached the kiosk and were aghast to be charged £47.26. As the children had already started eating the confectionery, Rhiannon and her husband had to continue with their purchase on Saturday.
Rhiannon said: “I didn’t hear the woman say the price to my husband but I could tell by his reaction it was high so I asked him how much. He said £47.26, and I said: ‘What, you can’t be serious?’. I think we were just shocked we knew it was going to be expensive but I was thinking maybe £20-£23. He just paid and we left.
“It really put a downer on the day we had had. Nobody nowadays can afford to spend £47 on a pick n mix. I feel like they should maybe display a couple of display bags of sweets saying how much this would cost you on average, so people are aware. Nobody knows what 100g of sweets looks like.
“They had one weighing scales from what I could see attached to the till where people were queuing to pay, so it wouldn’t be as easy as weighing as you go. I would definitely go back to Winter Wonderland – we loved it and yes, it’s pricey but expected. But I can’t say I’ll be returning to this company.”
Rhiannon shared her ire on Facebook, Wales Online reports.
Great British Fudge Company has offered her a full refund. It also explained it is working on ways to improve services so it can avoid similar issues in the future.
But Rhiannon, a healthcare worker from Mountain Ash, south Wales, said a few other people have contacted her, saying they’ve had a similar experience at the attraction.
In a statement, the spokesperson for Great British Fudge Company said: “We can confirm we have now been in touch with Rhiannon Brown when she responded to our appeal to please contact us about her complaint with regards to her experience when purchasing 1.6kg of sweets for £47.00 at our unit in Cardiff.
“Rhiannon has explained to us that she was aware of the price displayed of £2.79 per 100g, but was still shocked at the final price when weighed. She also explained that she chose to pay for the goods so as not to disappoint the children and because they had already started eating them.
“We would never have forced anyone to pay for something they did not want or were unhappy with and would have accepted, as many have said they did, if she left the bag or asked for some items to be removed. We are unable to confirm from the image you sent what that amount of sweets would have been as this is just one bag and as Rhiannon explained her children had already started eating some of the items.
“We can confirm that the scales are checked and set with no way to adjust them once we are set up so for the total to be £47 this would have been just over 1.6kg of sweets in two bags.
“We have offered Rhiannon a full refund, and explained that we are already working to improve our service so we can avoid issues going forward: clearer signage explaining weighing and pricing to customers, retraining our staff to be able to offer better assistance to avoid similar incidents going forward, adding some pre-mixed priced bags minimise issues and lines waiting to weigh sweets. We are very sorry that Rhiannon felt she was obliged to pay and hope that she accepts our offer to refund.”